SHIPPING POLICY

Shipping & Delivery Policy
Effective Date: [date] Last Updated: [date]
At HM Soul Scents, we carefully prepare every order so that your candles and wax sachets reach you in excellent
condition. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.
1. Order Processing
Orders are normally processed within [1–3 business days] after successful payment. Orders placed on
weekends, public holidays or during announced holiday closures will begin processing on the next business day.
Processing time is separate from the carrier's delivery time. During product launches, seasonal promotions or
periods of unusually high order volume, processing may take longer. If a significant delay is expected, we will make
reasonable efforts to communicate the delay.
2. Shipping Methods
Available shipping methods, estimated delivery windows and applicable charges are displayed at checkout based
on the destination and order details. Delivery estimates are provided for guidance and are not guaranteed unless a
specific guaranteed service has been expressly selected and confirmed. The available carriers and services may
change depending on location, package size, service availability and operational conditions.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout before payment is completed. From time to time, HM
Soul Scents may offer promotional shipping rates, free shipping thresholds or location-specific delivery offers.
Unless explicitly stated otherwise, promotional shipping offers cannot be combined with other shipping discounts.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including apartment, suite,
building, postal code and contact information where required. Please review your address carefully before placing
an order. If an order is returned because the address was incomplete or incorrect, additional delivery charges may
apply before the order can be re-shipped.
5. Tracking
Where tracking is available, tracking information will be sent to the email address or contact information provided
during checkout. Tracking updates may take some time to appear after dispatch. Once a parcel has been handed
to the carrier, delivery scans and estimated arrival dates are controlled by the carrier.
6. Delays, Lost or Damaged Parcels
Carrier delays may occur because of weather, peak-season demand, transportation disruption, incorrect
addresses, customs procedures or circumstances outside our reasonable control. If tracking shows that a parcel is
delayed or appears lost, contact us at [email address] with your order number. If your parcel arrives visibly
damaged, please photograph the outer packaging and products before disposing of any packaging and contact us
promptly.
7. International Orders
If international shipping is offered, delivery may be affected by customs clearance, import restrictions, duties, taxes
or local regulations. Unless explicitly stated at checkout, any customs duties, import taxes or similar charges
imposed by the destination country are the customer's responsibility.
8. Contact
For shipping questions, contact [email address] and include your order number, delivery address and any relevant
tracking information.