Privacy Policy

HM Soul Scents respects your privacy and aims to handle personal information responsibly. This Privacy Policy
explains what information may be collected through our website, why it is used, how it may be shared and the
choices available to you.
1. Information We Collect
Depending on how you use the website, we may collect information such as your name, email address, phone
number, billing address, shipping address, order details, customer-service communications, account information
and information you voluntarily provide through forms or enquiries.
2. Payment Information
Payments may be processed by third-party payment providers integrated with the Wix store. Payment providers
may collect and process card or other payment information under their own privacy and security policies. HM Soul
Scents does not need to receive or store full payment-card details to process an order through these providers.
3. How We Use Information
We may use personal information to process and deliver orders, provide customer support, respond to enquiries,
manage accounts, communicate about orders, prevent fraud or misuse, maintain business records, improve the
website and services, and meet legal or regulatory obligations.
4. Marketing Communications
Where permitted and where required consent has been obtained, we may send newsletters, product
announcements, promotions or other marketing communications. You can unsubscribe from marketing emails by
using the unsubscribe mechanism included in the message or by contacting us at [email address].
5. Cookies and Analytics
Our website may use cookies and similar technologies to support essential functionality, remember preferences,
understand website usage and improve the customer experience. Analytics and advertising services, where
enabled, may collect information about how visitors interact with the website. Cookie controls may be available
through your browser or the website's consent tools.
6. Service Providers
We may use trusted service providers to operate the store, including website hosting, payment processing,
shipping, analytics, email delivery, customer support and security providers. These providers may process
information only as necessary to provide their services and subject to their applicable terms and privacy practices.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and transaction
records, resolve disputes, prevent fraud and comply with applicable legal, tax or accounting requirements.
Retention periods may vary depending on the type and purpose of the information.
8. Security
We use reasonable administrative, technical and organizational measures to protect information. However, no
internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should
avoid sending unnecessary sensitive information through ordinary website forms or email.
9. Your Rights

HM Soul Scents • Detailed Policy Pages • Page 7

Depending on your location and applicable law, you may have rights to request access to, correction of or deletion
of personal information, object to certain processing, withdraw consent or request information about how your data
is used. Requests can be submitted to [privacy email address].
10. Children
Our website is intended for general consumers and is not knowingly directed toward children where prohibited by
applicable law. We do not knowingly collect unnecessary personal information from children.
11. Policy Changes
We may update this Privacy Policy when our practices, services or legal requirements change. The updated
version will be posted on this page with a revised effective or update date.
12. Contact
Privacy questions and requests may be sent to [privacy email address].